Support

Welcome to the Support Center

Complete NeuroTennis instructions are contained in the Quick Guide, which can be found in the NeuroTennis app. Once you load the app on to your phone from the App Store, or from Google Play (links provided below), go to the main menu, and select Quick Guide. You should be able to find answers to most questions there. We also have some instructional videos below.  However, if you still have questions or run into any difficulties, we will be happy to help!

To contact us, please use the red button below. In your email, please include your first and last name. Also, if it’s the first time you contact us, please include the serial number for at least one of your NeuroTennis devices.

The serial number is displayed on the sticker on the back of the device. Please make a note of your serial numbers for future reference. If you are unable to read the number, you can obtain it via the app. First connect to the device using your phone, and from the “Devices” panel in the app, tap on the “information” button, as shown here:

You will see the serial number listed in the Device Information. Make a note of it for your records, so it is easy to look up in the future. If you’re not sure how to connect to your device, please watch the appropriate video for your type of phone (iOS or Android).

Hit The Ground Running!

See our recommendations for how to get familiar with NeuroTennis right out of the box.

NeuroTennis Instructional Videos

Our videos help with certain common questions, and also suggest some ideas for getting more out of NeuroTennis. We’ll keep adding videos here, so check back from time to time!

Pairing NT200 with iOS
Pairing NT200 with Android
"Quick-Adding" Coaching Instructions to NT200
Using NT200 with a Ball Machine
Replacing the NeuroTennis Wrist Band

Get the NeuroTennis App

You can enjoy instant gratification and use NeuroTennis right out of the box, without getting the app. However, without the app, you’ll only have access to the default lesson that is built-in to the NeuroTennis device. To use all of the cool lessons and drills in NeuroTennis, you’ll need the app. Plus, you’ll be able to customize your own instructions, drills, and lessons, and even share them with your friends, or with students if you are a coach. The app also offers video explanations for many of the coaching instructions you’ll hear when using NeuroTennis. You can make your own videos, too. In summary, the app is a key part of the NeuroTennis system, so we highly recommend you download it.